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- Delivery options: Aircraft to an Australian accost
- When will my book be dispatched from your warehouse?
- When will my order go far?
- Tracking delivery
- International orders
- Commitment restrictions
- Problems with your delivery
Christmas Gild Cut-off Dates
Due to increased demand during the Christmas period, in that location may be some delays in shipment and delivery due to high traffic. The table below is a guide to our Christmas social club cut-off dates, however please check your "ESTIMATED DELIVERY Date" on all items ordered prior to checkout to ensure you receive your club by 24th December.
| In Stock Titles Next Day Delivery | To Order Dispatches in 4-5 days | To Order Dispatches in 5-14 days | To Club Dispatches in fourteen-21 days | |
|---|---|---|---|---|
| ORDER BY 10th December | ORDER BY 26th November | ORDER By 21st Nov | ORDER BY 12th November | |
| Guild BY 19th December | Social club BY 26th Nov | Gild Past 21st November | Gild By 12th Nov |
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Commitment options: Shipping to an Australian accost
| Service | Price per order Australia broad | Delivery fourth dimension1 After dispatch |
|---|---|---|
| Saver Delivery (Tracked) via Commonwealth of australia mail Items in order volition exist sent as soon every bit they arrive in the warehouse. Order may come in multiple shipments, nevertheless you will just be charged a flat fee. | $seven.95 | 2-10 days after all items have arrived in the warehouse |
| Express Commitment2 (Tracked) via StarTrack Express3 Items in order will be sent via Express post as presently as they arrive in the warehouse. Order may come in multiple shipments, however you lot volition only be charged a apartment fee. | $14.95 | 1-2 days afterward each particular has arrived in the warehouse |
1 The expected commitment flow after the order has been dispatched via your called delivery method.
two Express is non available on all items.
3 Please note this service does not override the condition timeframe "Dispatches in", and that the "Commonly Dispatches In" timeframe nevertheless applies to all orders.
NB All our estimates are based on business days and presume that shipping and delivery don't occur on holidays and weekends.
When volition my book exist dispatched from your warehouse?
Once we receive your club nosotros verify it, complete invoicing and prepare your item(s) earlier we acceleration them from our Sydney warehouse.
You will notice that each production folio on the Web site includes an estimated delivery appointment range for Saver Delivery, as well as for Express Delivery if it is available for that product.
This Estimated Commitment date range is a combination of:
- the time to dispatch your gild from our warehouse, and
- the time taken to ship your order to you.
In addition to the estimated commitment date range, on the product folio you volition find how long an particular will take to be dispatched.
| Dispatch fourth dimension The fourth dimension it takes to verify the guild, consummate invoicing, ready your item(s) and dispatch. | Explanation The dispatch time will depend on the status of your item(s) at our warehouse. | |
|---|---|---|
| Immediate download | Immediate download | Digital downloads only |
| Dispatches next business day | Commonly dispatches next business concern day+ | In stock at our warehouse. |
| Dispatches in 4-5 business days | Usually dispatches in 4-5 business days+ | Order placed with supplier, estimated arrival fourth dimension to warehouse is 4-5 business organisation days. |
| Dispatches in five-14 business organisation days | Usually dispatches in 5-xiv business days+ | Guild placed with supplier, estimated arrival time to warehouse is 5-14 business days. |
+ All our estimates are based on business days and assume that aircraft and delivery don't occur on holidays and weekends.
When will my order arrive?
The Estimate Commitment Engagement is when your gild is expected to arrive at your chosen delivery location.
Once you have submitted your order y'all will receive confirmation and status update emails.
- If you order multiple items and they are not all in stock, we will advise you of their anticipated arrival times.
- For items not readily available, we'll provide ongoing estimated ship and delivery fourth dimension frames.
- In one case your club has been dispatched from our Sydney warehouse you volition receive an Society Shipped status email. This volition contain your tracking information
All our estimates are based on business days and assume that shipping and commitment don't occur on holidays and weekends.
Tracking delivery
Saver Delivery: Commonwealth of australia post
Australia Mail deliveries can be tracked on road with eParcel. You tin track your commitment by going to AusPost tracking and entering your tracking number - your Guild Shipped email volition incorporate this data for each parcel.
- Delivery with Standard Australia Mail usually happens within ii-10 business organisation days from time of acceleration. Please be aware that the commitment time frame may vary according to the surface area of delivery and due to various reasons, the delivery may accept longer than the original estimated timeframe.
- If yous have not received your delivery post-obit the estimated timeframe, we advise you to contact your local post role first, as the packet may be there awaiting your collection.
- If you have non received whatsoever information later contact with Commonwealth of australia Postal service, delight contact u.s.a. to confirm that the details for delivery logged with u.s. are correct. Nosotros will and so contact you with the appropriate action.
Express Delivery via StarTrack Limited
Yous can track your delivery past going to StartTrack tracking using your consignment number. The consignment number is emailed to you along with the invoice at the time of shipment.
- Please be enlightened that the delivery time frame may vary co-ordinate to the surface area of delivery - the judge commitment time is usually between 1-ii business organization days.
- For enquiries regarding the commitment of your order, contact Star Track Customer Service on xiii 23 45 - and quote the above assignment number.
- If y'all have not received any information after contact with Star Runway, please contact us to ostend that the address for delivery logged with us are correct. We volition so contact you with the appropriate activeness.
International delivery
To rails orders sent past DHL, become to DHL tracking
International orders
Deliveries to destinations outside Australia are fabricated by DHL courier, and cannot be made to mail part boxes. Charges for international delivery destinations are bachelor below. For international deliveries we volition concur your society until we can send you all your items at one time.
| Packet Weight | New Zealand | Hong Kong | United states of america & Canada | United kingdom |
|---|---|---|---|---|
| Upwardly to 1kg | $xxx | $35 | $40 | $45 |
| 1.5kgs | $35 | $45 | $l | $lx |
| 2kgs | $forty | $fifty | $sixty | $70 |
| 2.5kgs | $45 | $60 | $70 | $80 |
| 3kgs | $50 | $65 | $75 | $90 |
| iii.5kgs | $55 | $75 | $85 | $100 |
| 4kgs | $60 | $eighty | $95 | $105 |
| 4.5kgs | $65 | $85 | $100 | $115 |
| 5kgs | $70 | $95 | $110 | $125 |
If your order weighs more than i.0kg (2.2lb, roughly equivalent to 1 or 2 paperbacks), we'll let you lot know what your delivery charge will be, and seek your blessing before sending your order.
Please note that some countries may charge the recipient duties on the 'import' of parcels from time-to-time. As these charges are the responsibility of the recipient, please cheque the customs service in your destination state to see if charges are applicative.
To runway orders sent by DHL, go to DHL tracking
Delivery restrictions
Remote areas: Delight notation that there may be a surcharge if aircraft international orders to a remote surface area. You can check if the delivery address is in a remote area at DHL Remote Area Services.
Reshipping: If your order is returned to united states by the delivery company due to incorrect or insufficient delivery details, you will be charged the toll of reshipping the society. Please note that if the delivery accost is incorrect and the order has been shipped, depending on the delivery option selected we may not exist able to change the delivery accost until the order has been returned.
Issues with your delivery
In the consequence that the courier company fails to evangelize your order due to invalid address information, they will render the social club back to Dymocks Online.
Dymocks Online will do their best to ensure the information y'all have input is accurate. Nosotros cannot guarantee that your order will arrive at its destination if you have not provided correct address details and equally much data equally possible to assist the couriers when delivering e.g. company name, level, suite etc.
If your order has not yet been shipped you volition demand to send Dymocks Online an e-mail advising the error and requesting a change in details. If your club has a condition of "packed" or "shipped" we will non be able to guarantee any change in shipping details.
Unfortunately, you will be liable for any costs incurred in return to sender parcels if the data you provided was inaccurate.
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